FAQs

What are the types of handsets you offer?

Phone Group offers all types of handsets. From simple models offering the basic functions to the latest releases from popular manufacturers like Apple, Samsung, Nokia, Blackberry, Lenovo, HTC, etc, Phone Group got you covered.

Do you cater to self-employed or part-time employed customers?

Yes, we cater to self-employed, part time and fully-employed applicants. As long as you can provide proof of steady income and you can handle the fixed monthly fee for your phone contract option, you are welcome to apply at Phone Group. Basically, anyone with bad credit who can provide proof of income can apply through our website.

Do you run credit checks?

Phone Group does not run credit checks. Rather than base application approval on your credit score, we assess individual needs accordingly so we can recommend appropriate phone deals for your needs and budget. This is because we want to help all consumers with bad credit who have ever been refused a phone contract elsewhere.

Who are your partners?

Our partners include some of UK’s top comparison sites like Money Super Market, USwitch and Compare. As for the carriers, we work with big names like O2, Three Mobile, EE, Vodafone, Tesco Mobile, etc.

How long does approval take?

Because we value your time, we promise to expedite all phone contract applications. Provided that you meet the basic requirements and have the needed documents ready, we can guarantee quick and easy approval in 24 hours or less.

When can I receive my handset?

As soon as your phone contract application is approved, we will prepare your handset for delivery. You can expect to receive it within 24 to 48 hours after approval confirmation.

Do you require a guarantor?

We do not require a guarantor but you can opt to bring one as we may consider it for some instances. If you’re not employed, for example, but you want to get a phone contract, a guarantor can co-sign the contract agreement to help increase your chances for approval.

Do you guarantee 100% approval?

We do not guarantee 100% approval but we do promise to make sure that every customer has suitable options according to their needs and budget. To help you increase your chances of approval, we have a team of experts who help and guide applicants as they pick their handset and phone bundle.

Can I cancel the phone contract?

Yes, you can cancel the phone contract at any time but there are related fees and charges you may incur along the way. Cancellation may also hurt your already bad credit history. We encourage customers to avoid canceling phone contracts to avoid any type of financial or credit history complications.

What happens if I lose my handset?

If you lose your handset, report the incident immediately. Call customer service at Phone Group and we will assess the situation so we can provide options on what you can do in these cases. This is usually where phone insurance becomes useful. If you don’t have one, call us anyway and we’ll see what we can do.

Check out PhoneGroup.co.uk to apply for a cell phone with bad/no credit!